Where can I find the status of my headshot?
You can check the status of your headshot anytime through your personal dashboard. Don’t have your link handy? Search your inbox for your Welcome Email, or Request a new link here: Request Dashboard Link Be sure to use the same email address you registered with....
How do I upload using the QR code?
Uploading through your QR code is a quick and easy way to send us your photo directly from your phone’s camera roll. Here’s how: Go through your tutorial: After watching all the videos, you’ll arrive at the final step where your personal QR code is displayed. Scan the QR code: Open your phone’s camera app and point it at the QR code. A link will ...
I received a resubmit request. Can I still move forward with my photo?
Yes, you absolutely can, as long as the photo is still of workable quality. If you've purchased your own headshot and want to move forward with your original photo (even if it didn’t meet our recommended guidelines), just reply to the resubmit request email and let us know you’d like to proceed. ⚠️ Important Note: By choosing to move forward with a ...
Can I expedite my headshot?
Yes! We offer a 24-hour expedited service for an additional $20. To request an expedited headshot: Email us at hello@headshots.com and let us know you'd like to expedite your photo. We’ll send you an invoice for the $20 fee. Once payment is complete, your headshot will be delivered within 24 hours of upload. Important Note: We don’t operate on weeke...
I want another headshot. How can I get one?
No problem! Here’s how to request an additional headshot: You can purchase another headshot directly from your personal dashboard: Log in through your original Welcome Email, or request your personal link here. Once in your dashboard, click “Create Headshot” in the center of the page. A pop-up will appear prompting you to purchase more credits. 1 cr...
I want a custom background that you don't offer in your library. What should I do?
We’ve got you covered! If you're looking to use a background that isn’t available in our standard library, there are two ways we can help: 1). If you already have a background file you'd like to use: Just email us at hello@headshots.com and let us know. As long as your company owns the rights to the image, we’ll make sure our production team uses it...
What happens if I don't like my headshot?
No worries—we’ve got you covered with our 30-Day Happiness Guarantee ! Here’s how it works: After your headshot is finalized, you’ll receive an email with a link to review your photo. On that review page, you’ll have two options: 1). If you want edits to your current headshot: Click “👎I Don’t Like It” and then “I want additional edits on my head...
Does my dashboard link expire?
You can access your dashboard at any time. If you can’t find your original link, you can: Search your inbox for your welcome email Or request a fresh link using this page here. Your dashboard is always available to: View and download your headshots Purchase additional credits Submit new photos Still having trouble accessing your dashboard? Just ema...
I can't decide what background color works best for me. What should I do?
No problem! Choosing a background can be tricky, and we’re here to help. Thanks to our 30-Day Happiness Guarantee , we’re happy to offer different background options for you to try before you approve your final headshot. Here’s how it works: When your headshot is ready for review, you’ll be able to request changes, including trying it out on differe...
I want a refund. What do I do?
To request a refund: Email us at hello@headshots.com or use the contact form at the bottom of our website. Include the following details in your message: The email you used to register with us A brief explanation of why you're requesting a refund Our team reviews all refund requests individually and responds within 1 business day. ⚠️ Note: If you're...
Do I have to watch the tutorial again?
Nope! You only need to complete the tutorial once the first time you use our upload tool. After that, you won’t be asked to watch it again, unless one of the following applies: You’ve cleared your browser cookies You’re using a different device or browser If either happens, the system may prompt you to go through the tutorial again. But don’t worry—...
Can I submit an AI-edited photo?
Yes, you can submit a photo that’s been enhanced with AI, but there are a few important things to keep in mind: Heavily modified images (such as those with AI-generated, extreme facial smoothing, or heavy filters) can affect the realism and overall quality of your final headshot. Our editors work best with natural, unedited photos to ensure facial a...
Can I use my webcam to take my photo?
Yes, you can use your webcam to take a photo! Just make sure it meets the minimum quality needed for a professional headshot. ⚠️ Important: Many built-in or older webcams produce low-resolution images, which can lead to blurry or pixelated results. For the best outcome, use a webcam that captures in HD (at least 1080p). Photo Tips When Using a Webca...
Why did I receive a resubmit request email?
If you received a resubmit request, it means your photo didn’t meet standards needed to produce a high quality headshot. To ensure every headshot looks polished and consistent, our Quality Check team may ask you to submit a new photo if something needs adjustment. Common reasons for resubmission include: Lighting issues: Dim or uneven lighting can c...
How do I upload my photo?
We're sorry to hear that you're experiencing this! There are a few ways to upload your photo: Through your tutorial link: At the end of your tutorial (found in your welcome email or by requesting it here), you’ll find the option to upload your photo through your computer or QR code. If you have questions on how to upload through the QR code, click h...
It says my photo is too small. What do I do?
If you’re seeing a message that your photo is too small, it likely means the file has been compressed, often due to it being sent through a text message, messaging app, or downloaded from social media. These methods shrink the file size and lower the quality of the image, which prevents us from producing a high-quality headshot. To fix this: Upload ...
I'm not sure if my photo meets your guidelines. What should I do?
If you’re unsure whether your photo meets our requirements, we recommend revisiting your guided tutorial to review each step. Here are a few quick tips to make sure your photo meets our standards: Lighting: Stand in front of a window with plenty of natural light. Good lighting evenly brightens your face and helps us deliver the best results. Camera ...
I have no one to help me take my photo. What can I do?
No problem! Many of our customers take their own photos, and we’ve created a step-by-step guide to help you get it just right. Here’s how to access it: Log in to your personal dashboard and open your tutorial. Can’t find your dashboard link? Check your Welcome email or Request a new one here. Inside the tutorial, select “By Yourself” when asked who’...
Why can't I upload more than one photo?
Each order includes editing for one photo only, which is why our system allows a single image upload per credit. This ensures our team can focus on delivering the best possible result for the photo you choose. Want more than one headshot? No problem! You can purchase additional credits from your personal dashboard. Here’s how: Log in to your dashboa...
How do I know if my photo was uploaded successfully?
After uploading your photo, you’ll see a confirmation screen and receive a confirmation email letting you know we’ve received it. If you don’t see that email, double-check your spam or junk folder just in case. You can also log back into your personal dashboard to check your submission status. If we’ve received your photo, your status will update to...
I want to replace the photo I uploaded. What do I do now?
No problem! We can help you update your photo, but timing is important. What to do: Email us at hello@headshots.com as soon as possible. Be sure to include: - The email address associated with your account- A quick note letting us know you want to replace your uploaded photo What happens next: If your photo hasn’t entered editing yet, we can usually...
This is the best I can do. Can I move forward with my photo?
We understand that it can be difficult to get the perfect photo. That said, your team has specific quality standards and guidelines in place to make sure all headshots are polished and consistent. If you're unable to take another photo and would still like to move forward, you're welcome to upload it. However, please be aware: If the photo doesn’t m...
I'm having hard time uploading my photo. What do I do?
We’re sorry to hear you’re having trouble! Here are a few different ways you can upload your photo: Through your tutorial link:At the end of your tutorial (found in your Welcome email or by requesting it here), you’ll see the option to upload your photo. From your computer or phone:You can upload a file directly from your computer, or use the QR cod...